Grove Community
HOUSING ASSOCIATION
2024-25
THE GROVE
GAZETTE
Your Community,
Your Voice,
Your News
We’re thrilled to share that planning approval
has been granted for 31 new social homes on
North Queen Street! Thanks to the dedication
of local representatives and our board, this
important milestone brings us closer to
addressing housing needs in the Grove area.
The site presents some challenges, including
varied ground levels and the need to preserve
existing trees, but once complete, the
development will provide homes for around 112
people, including four specially designed for
those with physical disabilities. These homes
will be allocated to families on the Common
Selection Scheme waiting list, helping improve
community wellbeing.
We’re now focused on securing project approval
and private finance. Over £6 million is being
invested in these homes, with hopes to secure
additional funding to build them to energy-
ecient Passive House Standards—helping
reduce fuel poverty and create sustainable
housing for the future.
While funding cuts across Northern Ireland have
limited new social home starts this year, we
are actively lobbying for increased investment
and raising awareness of the urgent need
for more aordable homes here. Together
with stakeholders, local politicians, and the
community, we remain committed to building a
thriving, eco-friendly neighbourhood for all.
15NO 3PERSON, 2BEDROOM
GENERAL NEED HOUSES
8NO 5PERSON 3BEDROOM
GENERAL NEED HOUSES
1NO 3PERSON 2BEDROOM
WHEELCHAIR BUNGALOW
1NO 6PERSON 4BEDROOM
WHEELCHAIR BUNGALOW
2NO 3PERSON 2BEDROOM
WHEELCHAIR APARTMENTS
4NO 3PERSON 2BEDROOM
GENERAL NEED CAT1 APARTMENTS
Contents
New build ............................................................... 2
Helping Hand Service
.......................................... 3
EV Charging and Sustainability
.......................... 4
Meet New Team Members
.................................. 5
Tenant Voice Group
........................................... 6/7
Halloween Fun
...................................................... 8
Christmas Wreath Making
................................... 9
Santa’s Sleigh Event
............................................ 10
Christmas Dinner
................................................. 11
Easter Event
......................................................... 12
Translink Tour
....................................................... 13
Bulky Waste Collection Service
......................... 14
Living Conditions
............................................ 14/15
Maintenance/Adaptations
.................................. 16
Home Security/Home Safety Check
.................. 17
Universal Credit Update
................................ 18/19
Tenancy Fraud/Complaints
................................. 19
Domestic Abuse/No Place for Hate
............. 20/21
North Belfast Advice Partnership
..................... 22
The Scullery/Help a Neighbour
......................... 23
Fire Safety at Home
............................................ 24
Pee, Poo and Paper
............................................ 25
New Text Messaging Service
............................. 26
Lettable Standard
.............................................. 27
Energy Eciency
.......................................... 28/29
Roof & Path Cleaning/Loughview Car Park Lighting/
New Oce Signage ............................................ 30
Word Search
......................................................... 31
Calendar of Events/ Useful Numbers
............... 32
•
Home Organisation: Retrieving items from loft
areas.
• Waste Management Advice: Providing
guidance on bulky waste disposal.
• Community Support: Assisting local
community organisations with item collection/
delivery, e.g. local social supermarket.
Who is eligible for the
Helping Hand Service?
To be eligible, you must:
• Be in receipt of a means-tested benefit (e.g.,
Universal Credit, PIP, Housing Benefit, Income
Support, etc.)
• Have no other able-bodied person aged
18–59 in the property to assist.
• Be 60 years of age or over, or have a disability
that prevents you from carrying out the
necessary work yourself.
What happens next?
If you are eligible, a member of our team will
aim to contact you within two working days to
discuss your request and provide an estimated
timeframe for assistance.
Please note that if we are unable to gain access
to your property on three separate occasions, we
may unfortunately have to cancel your request.
How to request support
To see if you are eligible or to find out more
about the Helping Hand Service, please:
Call into our oce: 171 York Rd, Belfast BT15 3HB
Telephone: 028 9077 3330
Email: helpinghand@groveha.org.uk
Important Note: The Helping Hand Service
does not cover electrical work. For safety
reasons, all electrical work must be carried out
by a qualified electrician.
We hope this new service will be a valuable
asset to our tenants. Please don’t hesitate to
contact us if you have any questions.
2
EXCITING NEWS:
PLANNING APPROVED
FOR NEW HOMES ON
NORTH QUEEN STREET!
3
Introducing
the Helping
Hand Service
Making Life Easier
Grove Housing is delighted to launch
a new service designed to make life
easier for our tenants! The “Helping
Hand Service” oers a range of practical
assistance to eligible tenants, from minor
home repairs to helpful advice.
What can the Helping Hand
Service do for you?
This service is available to new and existing
tenants who meet eligibility. Our team can
help with extra tasks that are normally tenant
responsibility, therefore providing valuable
savings to many.
•
Minor Plumbing:
Such as installing washing
machines, bleeding radiators (tenant must
provide fittings) and resetting heating controls.
• Home Improvements: Installing curtain rails
and other items within your property.
• Safety Measures: Assisting with security chain
installation and smoke alarm testing.
• Accessibility Support: Changing light bulbs
in hard to reach areas and fitting handrails to
help prevent falls.
Meet New Team Members
Keelan McGaghran
GCHA’s new Director of Operations
I’m pleased to have joined Grove Community
Housing Association as the new Director of
Operations. I ocially started in late August
2024 and bring with me a broad range of
experience and a strong background in the
social housing sector.
In my role, I’m responsible for overseeing the day-
to-day operations of the Association and working
closely with the team to ensure we continue to
deliver high-quality, tenant-focused services.
Over the years, I’ve held a variety of roles
within social housing, both here in the UK and
overseas, including valuable experience in
Australia. I’ve always been passionate about
improving housing services and making a
positive dierence in people’s lives, and that
commitment continues to drive my work.
I bring a strong mix of skills in housing
management, operational eciency, team
leadership, resident engagement, and strategic
planning—all of which I hope will support the
Association as we move into an exciting new
chapter of growth and development. I’m also
an active member of the Chartered Institute
of Housing (CIH) and recently
completed a Master’s degree in Governance
and Management, which reflects my ongoing
commitment to professional development and
sector leadership.
Outside of work, I’m a devoted family man who
enjoys spending quality time with my wife and
our two young sons. I also volunteer as a coach
for a youth football team, which gives me the
opportunity to contribute and help support the
next generation.
I’m excited to be part of the team at Grove
and look forward to the positive impact we
can achieve together for our tenants and the
wider community.
Meet Pat - our new Compliance
and Maintenance Ocer
Hello, my name is Pat. I joined Grove Housing Association
in November as the new Compliance and Maintenance
Ocer. I will also be delivering our latest new ‘Helping Hand
Service’ (See page 3). With over 25 years’ experience in the
construction industry—especially in plumbing and heating for
domestic and social housing—I’m excited to use my skills to
help keep Grove residents’ homes safe and well-maintained.
Outside of work, I enjoy watching my son play football in the
South Belfast Youth League and spending time outdoors in
local parks and beaches. I look forward to supporting the
Grove community and contributing to residents’ well-being.
5
Grove Housing enhances
oce sustainability
Grove Housing is excited to announce a new
initiative to improve our oce’s sustainability.
In partnership with Northern Ireland-based
company Weev, we have installed grant-aided
electric vehicle (EV) charging points at our oce.
About Weev
Weev is known for its strong sustainability
credentials and commitment to corporate social
responsibility. They are actively working
towards becoming a B-Corp, reflecting their
dedication to high social and environmental
performance standards.
Benefits for our oce
The addition of EV charging points at our oce
aligns with our goal to create a more sustainable
working environment. This initiative supports
the use of electric vehicles, reducing carbon
emissions, and provides convenient charging
options for our sta.
Looking ahead
As we move forward, Grove Housing remains
committed to exploring and implementing
further sustainable initiatives. From enhancing
our energy eciency to adopting green
building practices and promoting recycling
within our oce spaces, we strive to reduce
our environmental footprint and foster a culture
of sustainability among our team. Our ongoing
eorts are a testament to our dedication to not
only improving our immediate environment
but also contributing positively to the wider
community and the planet.
Thinking of going Electric?
Are you looking about
at Electric Vehicles
(EV)? Have a look at
the Little Book of EV
Myths, via the RAC for
some impartial advice.
Advancing Sustainability
with EV Charging Points
4
Tenant Voice Group
On 3rd December the Tenant Voice
Group held a productive meeting
at our oce, followed by a festive
Christmas brunch and tree decoration.
The meeting was called by Paul
Stuart (Housing & Community Lead)
and it covered a range of important
topics aimed at enhancing community
engagement and services.
Key highlights from the meeting include:
• Dulux: David McIlveen from Dulux provided
an update on the environmental paint scheme
for residents.
• New Text Messaging Service: The
introduction of a new text messaging service
was discussed. The aim of this service is to
help improve communication with residents.
• Warm Space Area: The development of
“Lottie’s Lounge” in the Grove Community
Oces was announced, providing a warm and
welcoming space for residents.
• Community Events: Upcoming events were
highlighted, including the Santa Sleigh Night
on Thursday, December 12th, promising an
evening of festive fun in the car park.
• Community Engagement Fund: New
applications for the Community Engagement
Fund were considered, supporting various
community projects and initiatives.
• Maintenance Service Update: An overview
of the new “Helping Hand” service was
provided, detailing eligibility and the range of
support available to residents.
• New Homes Development: Updates on
current development projects and land
availability were shared, outlining plans for
new homes in the community.
The meeting concluded with
a discussion on housing
policy updates and
other business matters,
ensuring that residents’
voices are heard, and
their needs are addressed.
6
Get in touch!
Do you have an idea you’d like to share, or a
story to tell, or comments about our services?
Please get in touch with an email to:
housing@groveha.org.uk
If you have any complaints or problems they
should still be addressed directly to our oces.
T: 028 9077 3330
(Please note we are unable to respond to anonymous emails)
LEVEL 1: Information and Communication
You receive regular information, participate in
surveys, provide feedback and keep us up to
date on how to communicate with you.
LEVEL 2: Group Structure
You help set up and participate in the local tenants
groups. You also participate in the organisation
and planning of social activities in the community.
LEVEL 3: Formal Based Tenant Group
You participate in a broader Tenant’s Forum which
looks at the work of the Association, scrutinises
our activities and policies and engages in our
business for the benefit of all tenants.
LEVEL 4: Governance Structure
You agree to serve on the Board of Grove
Community Housing Association having influence
in its strategic direction and how it is governed.
Level of Participation
choice for tenants
Why should I join the
Tenant Voice Group?
As a tenant of Grove Community Housing
Association, your knowledge of tenancy matters
is integral to shaping the services we deliver.
What is the Tenant
Voice Group?
The Tenant Voice Group members are volunteers
who give up some of their free time to help
improve the services and information tenants
receive from Grove. Members also meet to have
their say on a range of topics. They discuss policy
changes, home improvement specifications,
events held for tenants and lots more.
What’s in it for me?
A chance to have your say and for your voice to
be heard. To bring your expertise as a tenant.
To attend training events, develop existing skills
and learn new skills. This group will introduce
you to other tenants. You will learn more about
Grove and have your chance to respond to
proposed changes.
What’s in it for Grove?
Feedback from the Tenant Voice Group members
gives us a well-rounded view of the business and
ensures we are doing right by you.
How to apply
If you would like to join the Tenant Voice Group or
find out how else you can get involved at Grove,
please email Paul (Housing & Community Lead)
housing@groveha.org.uk or contact him by
phone 028 9077 3330.
7
Grove Community Housing Association’s
Halloween event on 22nd October was
a frightfully fun success! Families and
friends gathered for an afternoon packed
with activities, delicious treats, and
festive community spirit.
Children enjoyed spooky storytelling by local
resident Laura Sage, got creative in colouring
and pumpkin-carving contests, and won exciting
prizes from Dulux Paints and GCHA. Donations
of pumpkins, sweets, and party packs from
Asda and Lidl added an extra sprinkle of magic
to the celebration.
Community Police Ocers and Dulux Paint reps
joined in the fun, while Grove’s own sta kept
everyone fed with tasty pizza and snacks. The
highlight? A surprise petting farm in the oce,
letting families meet and cuddle furry friends for
a truly unforgettable day.
Thanks to everyone who joined and helped
make this Halloween one to remember!
GROVE’S HALLOWEEN BASH
SPOOKS, STORIES & SMILES BRING
COMMUNITY TOGETHER!
8
FUN AT THE
CHRISTMAS
WREATH
MAKING
EVENT!
On the 9th December, Grove Community
Housing Association hosted a enjoyable
Christmas Wreath Making event in their
boardroom. The event ran from 10am to
1pm and 9 members of the Tenant Voice
Group attended.
This wonderful event was organised by Grove
Community Housing Association in collaboration
with Joan Totten and Jeanette Baird from North
Belfast Alternatives. Joan and Jeanette brought
all the necessary wreaths and decorations, as well
as the tools needed to create the festive wreaths.
They assisted everyone and guided them through
the process of making their own beautiful wreaths.
The atmosphere was filled with joy as the group
chatted, laughed, and enjoyed the lively Christmas
music playing in the background. This set the
perfect scene for a festive and creative morning.
In addition to the wreath making, Terry Boyd joined
the group, adding to the festive spirit, and posed for
a picture with everyone. This added a lovely touch
to the event and captured the joyous moment.
To top it all o, everyone indulged in an array
of delicious treats including buns, sweets, and
refreshing beverages such as tea, coee, and
Shloer. Lunch was also provided by Bluebells and
included a variety of hot and cold foods, ensuring
that everyone was well-fed and satisfied.
Overall, the Christmas Wreath Making event was
a resounding success, filled with holiday spirit,
creativity, and friendship. It was a wonderful way
to bring the community together and celebrate the
festive season.
9
Santa’s
Sleigh and
Reindeer
Event
A Fun Day on 12th December
We are thrilled to share the highlights of our Santa’s
Sleigh and Reindeer Event, held on 12th December.
It was our biggest turnout yet, and everyone had an
amazing time!
Fun with Animals
The reindeer and baby goats were a hit with
both kids and adults. Everyone enjoyed petting
and feeding these gentle animals, making it a
memorable experience for all.
Yummy Food
We were delighted to have the PSNI provide
delicious hot food for the event. The warm, tasty
meals were perfect for the chilly day and much
appreciated by all attendees.
Excitement in the Air
The highlight of the day was the arrival of Santa and
his elf on a big sleigh. The children were overjoyed
to see them, and Santa took the time to listen to
each child’s Christmas wish, spreading holiday
cheer all around.
Colouring Competition
We also held a colouring competition, and the
winners were thrilled with their cuddly toy prizes,
courtesy of Dulux. The creativity and eort put into
each colouring page were impressive, making it a
tough job for the judges to select the winners.
Special Guests
We were honoured to have some special guests at
the event, including Board members and notable
figures like Prof Paddy Gray OBE and Seamus
Leheny, CEO of NIFHA. Their presence and support
added to the festive spirit.
Thank you to everyone who attended and
made the day so special! Your participation and
enthusiasm contributed to the success of the event.
We look forward to organising more exciting events
in the future.
Christmas
Dinner
2024
A Fun Celebration for
Our Older Tenants
On 16th December, we held a Christmas dinner
for our senior tenants at crusaders Football Club.
This place was perfect because it was easy for
everyone to get to, even in the cold winter. It
provided a cozy and festive atmosphere that
made everyone feel welcome.
It was a great turnout, with over 20
people joining us, including our Chairman
Brian Dunn, Chief Executive Agnes
Crawford, Director of Operations Keelan
McGaghran, and other sta members.
Our sta team and residents welcomed the
opportunity to get to know each other better
over a delicious Christmas lunch. They chatted,
pulled crackers, and had a wonderful time.
The room was filled with laughter as everyone
shared stories and enjoyed each other’s
company. The Crusaders FC sta were friendly
and polite, serving a three-course meal.
Our photographer did a fantastic job capturing
the happy moments and festive decorations,
helping to create lasting memories from the day.
The event ran for just over two hours, but with
such a great atmosphere and so many smiles,
the time seemed to fly by. It was wonderful
to see so many residents come together to
celebrate the season, and the
sense of community made it a
truly special occasion. We’re
already looking forward to more
events like this in the future.
1110
Easter Fun
at Grove!
What a ‘Hoppy Time’ we
had at our Spring Event!
Our Spring event at Grove was a wonderful,
fun-filled day for the whole community! Kids
loved meeting animals at the petting farm and
snapping photos with the Easter Bunny, who
handed out eggs and smiles all around. Our
mascot, Mr. G, joined the excitement, spreading
cheer and high-fives throughout the crowd.
From creative colouring contests to magical
face painting, children transformed into
butterflies, superheroes, and more. There were
plenty of games—and lucky ballot winners too!
Tasty food from PSNI kept everyone energised
for the festivities.
Thank you to everyone who joined, volunteered,
or helped bring the event to life. It was fantastic
to see our community come together for so
much laughter and fun. We can’t wait to do it all
again next year!
12
Translink
Tour
A visit to York Street Station
and Grand Central Station
The Tenant Voice Group had the exciting
opportunity to tour two of Belfast’s key transport
hubs — York Street Train Station and Belfast
Grand Central Station. The group found both
tours highly informative and enjoyed learning
more about these important parts of the city’s
transport network.
The day began with a tour of York Street Train
Station, where the group gained insight into
the station’s history, operations, and future
plans. After the York Street tour, the group
boarded a train to Belfast Grand Central Station.
The second tour oered an equally engaging
experience, providing further understanding of
the station’s role and facilities.
The group enjoyed lunch at the historic Crown Bar,
taking in its unique atmosphere and rich heritage.
A big thank you to Translink for arranging and
hosting the tours. The Tenant Voice Group greatly
appreciated the opportunity to explore and learn
more about Belfast’s transport infrastructure.
13
FREE BULKY WASTE
COLLECTION SERVICE
FOR HOUSEHOLDS
Belfast City Council oers a free service to help
residents get rid of large items they don’t want.
It helps keep the community clean and tidy..
What is collected
You can ask for a free collection of up to seven
big items like furniture and appliances. These
are items too big for regular waste collection.
How to schedule
You can book a collection up to three months
ahead. The service runs from Monday to Friday,
except on bank or public holidays.
Other ways to get rid of items
Try these options before booking a collection:
Recycling Centres - Take items to the Council’s
recycling centres to reduce waste and help the
environment.
Charity Donations - Donate unwanted things to
local charities—some can pick up for free.
Sell or Donate Online - Sell or give away items
on websites or social media.
Booking a Collection - Contact Belfast City
Council if you still need a collection. You can
book online at www.belfastcity.gov.uk/bins/
bulky-waste or call 028 9027 0230. Be ready
to list your items (up to seven per collection).
Free collection and these options help keep your
community clean and green.
LIVING
CONDITIONS
Many things can aect the comfort in
your home. One common issue that
frequently arises is mould and mildew.
Condensation is what occurs when moist
air comes into contact with a cold surface,
for example you will note this when your
windows steam up. This surface can
become moist and encourage mould
growth. We create moist air in our homes
all the time, by cooking, showering and
drying clothes indoors.
If mould grows in your home, it can give o an
unpleasant smell and be unsightly but more
worrying is that it could actually cause you to
become ill, often worsening any conditions like
asthma. It can aect the more vulnerable like
children and older people.
What can I do to reduce
condensation and moist air?
To avoid these health risks and prevent this
moist air turning into condensation, try and keep
your home as warm as possible (between 18-21
degrees on your thermostat). Make sure you air
all rooms well, even in winter months.
When cooking ensure that you cover your pans with
a lid to reduce moisture. Also ensure that you have
opened a window, or you are using an extractor
fan if you have one fitted. Close the kitchen door.
14
If you have a tumble dryer in your property,
ensure that it is vented correctly. Contact our
maintenance team who can call and assess if
this can be fitted to an external wall and arrange
for this works to be carried out.
NEVER BLOCK OR COVER AN EXTRACTOR
FAN OR VENT OR KEEP A TUMBLE DRYER
VENT INSIDE.
Do not stu your cupboards and wardrobes so
full that the air cannot circulate inside.
Try to dry clothes outdoors to prevent excess
moisture indoors. If you need a clothes line fitted
contact our maintenance team. If you have to
dry clothes inside, we advise that you open your
doors or windows in these rooms if not using a
vented or condenser tumble dryer.
When taking a shower or a bath ensure that you
turn on an extractor fan or open a window to get
rid of the steam that is created. Afterwards, leave
the extractor running or window open for at least
15 minutes.
10 pints of moisture is released into the air just
from drying a batch of washing!
Make sure that your furniture is at least 5 cm
away from the surrounding walls so that air can
move around the property. Leaving a gap enables
the air to move freely. If you don’t, mould can form
at the bottom of the walls, not good in a bedroom!
Watch out for the physical signs of mould. These
range from a build-up of moisture on windows or to
peeling wallpaper and black spots/patches on walls.
How to treat mould and mildew
If you have areas of mould or mildew for example
in your shower or behind furniture or window
cills, the cheapest and most eective treatment is
a diluted solution of household bleach and water.
Or you can use a mould-removing spray.
If the mould is extensive we encourage you to
contact our Maintenance sta for a home visit
and advice and consideration of the need for
professional treatment.
Further advice and support
Damp can also occur in properties, several
factors can contribute to this, particularly older
properties. For example water coming in from
a missing or damaged roof tile, a damp proof
course that has broken down etc., or an old
chimney stack. If you note anything like this
please contact our Maintenance sta and request
a home visit for further advice and treatment to
determine the cause and best course of action.
We are here to support you and provide friendly
advice and to work with you to ensure your
home is a comfortable and healthy a place to
live as much as possible.
If you are currently struggling financially
to heat your home adequately please in
the first instance contact our Housing
& Community Lead, Paul Stuart, for
confidential advice for potential further
referral for financial assistance. We work
with many agencies who provide extra
advice and assistance.
BELFAST IMPORTANT BIN COLLECTION UPDATE.
We soon won’t lift bins that are: • Overfilled •
Lids not fully closed • Lined with large liners
From 4 August these bins will be amber-
tagged, but still emptied From 29 September
these bins will be red-tagged and not emptied
PLEASE REMEMBER: • Put your bin out by
7am on collection day • Bring it back in
15
HOME SECURITY
Sometimes we tend to take it for granted that
our homes are secure, many burglaries are
committed by opportunistic criminals. Open or
unlocked doors and windows are used to gain
quick and easy access to homes.
Good home security, such as using window
and door locks, is the best way to reduce your
chances of being burgled.
If you are a Homeowner or Landlord spending
money on security for your property is a good
investment. Security fittings will last a long time
and can add value to your property. Make sure
that your home security improvements don’t stop
you escaping from the property quickly if there
is a fire. Safety is important while you are in the
property AND security is important while away.
Preventing Burglary
• Check all doors and windows for any weaknesses
• Fit mortise locks to all front and back doors and
locks to all downstairs windows or windows which
are easy to reach
• Fit barrel locks to the top and bottom of doors
• Make sure you keep the appropriate keys nearby in
case of an emergency
• Keep your house and car keys safe and away from
doors and windows
• Ensure your burglar alarm is installed properly and
works. If you don’t have a burglar alarm consider
installing one
• When you are away from home, use timer switches
to turn on some lights when it goes dark
• Make sure you have up-to-date contents insurance
• Cancel any milk or newspaper deliveries when you
go away
• Before you go out, go into each room in the house
and make sure all the windows are tightly shut and
locked. A burglar may be less likely to enter your
home if a window needs to be smashed. Check all
doors leading into your home are secure and locked.
• If you have a garage, put your car inside if you are
not using it
• Recent improvements in car security mean that the
easiest way for a thief to steal a car is to break into
your house and steal the keys for it therefore keep
car keys were they will not be easily found
Book a home
safety check
for families
Belfast City Council oers free home safety
checks for all residents with young children
living in the Belfast electoral area. This service
is provided by Belfast City Council.
The family home safety check oers tips on all
aspects of home safety, as well as specialist
advice on topics like heating and energy
saving. A room-by- room inspection usually
takes around 60 minutes and our advisors can:
•
Show you the potential risk areas in your home,
for example blind cords or poisoning risks.
• Provide tailored advice on how to make your
home safer.
• Arrange for safety equipment to be
delivered to your home (subject to eligibility
and stock availability). For example, a free
heat pouch to put heated styling tools
immediately out of young children’s reach.
To find out more and to book, email
envhealth@belfastcity.gov.uk to request a
home safety check. Belfast City Council will send
you an application form to complete and return.
• Ensure your main garage door is shut and locked.
• If there are any bicycles or toys sitting around
the
outside of the house, put them away
Protect Your Keys
• Always keep your keys safe
• Never give keys to workmen or
tradesmen
• Change your locks if you think
other people might have copies
Maintenance
Immediate Call Out
This category of repair will be attended by the
contractor within 4 hours.
These are faults which can aect the health and
safety of the tenant, the general public or which
could present an immediate risk to the fabric of
the building. Immediate Call Out.
Examples: escape of gas or fumes and similar
types of faults as the emergency category.
Emergency Repairs
The fault will be attended to and made safe
within 24 hours.
These are faults which can aect the tenant or
public who could be endangered or there is a
risk of serious damage to the property.
Examples: serious electrical faults.
• sewage overflow into the dwelling
• securing the dwelling from vandalism or
forced entry
• water penetration via the roof
• and burst water pipes, tanks and service pipes
in your home
Urgent Repairs
The fault will be attended to within 4 working days.
Examples: partial loss of electrical power
• a minor leak
• insecure external window
• communal door lock
Routine Repairs
Faults in this category will be attended to within
4 weeks.
Examples: broken roof tiles, slates and lead flashing.
• clearing out rainwater goods
• easing/refitting doors or window sashes
• repairs to external render or plaster work
•
repairs to solid or suspended floors or floor tiles
• repairs to internal joinery
• chimney stacks
• pots caps and cowls
• kitchen units and fittings
Emergency Out of Hours Repairs
In the event of an emergency outside of normal
oce working hours, tenants are requested to
call Radius Connect 24’s Out of Hours Service.
Freephone 0330 123 0341
This must only be used in real emergencies, for
example, a burst pipe or serious electrical fault.
An emergency repair of this nature may in some
cases only make safe the fault, in which case
the full repair will be carried out during normal
working hours.
Tumble Dryer
Do you have a similar
tumble dryer? If you
do and would like
the machine vented
outside, please contact
a member of the
maintenance team and
arrangements will be
made free of charge.
16
Adaptations
We understand that our
tenants can be aected
with health and mobility
issues and will continue
to support our tenants
as their needs change.
The local Occupational
Therapy Service
(located at the Grove
Well-Being Centre) provide a free assessment of
your needs. For example they can recommend
to us installation of level access showers, stair
lifts etc. (We can only provide minor items such
as additional hand rails without at OT report
- contact Paul or Pat from our Maintenance
Department on the oce number 02890 773330.
These works support tenants to retain their
independence, reduce the possibility of falls and
hospital admissions and increase the ability to
remain in their home for as long as possible.
17
How to Make a Universal Credit Claim
• You must first create a secure Universal Credit
online account.
• You have 28 days to submit your claim after you
create the account. Your claim starts from the date
you send it.
• If you don’t submit your claim within 28 days, you’ll
need to set up a new account.
• Your first payment will be about five weeks after
you submit your claim.
You can use your online account to:
• Check and update information about your claim
• Contact Universal Credit sta
Messages will be answered as soon as possible
during business hours.
What You Need to Make a Claim
• Your email address
• Your bank or building society account details for
payments
• Proof of identity (such as a UK driving licence and
a household bill)
• Information about your income (from work or
elsewhere)
•
Details about any savings, investments, or other assets
• Any other benefits you receive
• Information about your housing costs (including
service charges, but not rates), and your landlord’s
details (if you have one)
• Details of everyone who lives in your home
Reporting a Change in Your Circumstances
If your circumstances change, sign in to your
Universal Credit account to report it right away.
Please also let our housing team know, as this may
aect your Universal Credit payments.
It’s important to report any changes as soon as
they happen.
Delays could mean you’re paid too much and have to
pay money back. Changes can aect your Universal
Credit for the whole monthly assessment period, not
just from the day you report them.
Examples of Changes You Must Report:
• Starting or finishing a job
• Having a child
• Moving in with a partner
• Becoming a carer for a child or disabled person
• Changes to your child’s education or training (if
aged 16–19)
• Changing your mobile number or email address
• Moving to a new address
• Changes to your rent, bank details, savings, or
investments
•
Changes to your health or becoming too ill to work
• If a medical professional says you are nearing the
end of life
• Changes in your earnings (if self-employed)
• Changes to your immigration status (if you’re not a
British citizen)
Need Help with Universal Credit?
We can help! Contact our Housing & Community
Lead, Paul Stuart, to arrange support or refer you to
the North Belfast Advice Partnership.
• Drop-in clinic: Tuesdays, 9:30am–12:30pm at our
oce
• Book an appointment (Wed/Thu): Phone the
Vine Centre on 028 9035 1020
Remember: Universal Credit is paid monthly in
arrears. Your first payment may take up to five weeks
from the date you apply, so it’s important to claim as
soon as possible.
If you have any questions, get in touch—we’re
here to help!
The following benefits and tax credits are ending
and will be replaced by Universal Credit.
Since May 2024, the Department for Communities
has been sending Migration Notice letters to people
who currently get one or more of these benefits or
tax credits:
• Child Tax Credits
• Working Tax Credits
• Income Support
• Income-Based Jobseeker’s Allowance
• Income-Related Employment & Support Allowance
• Housing Benefit (if you are working age and rent a
home, excluding payments for rates)
If you get other benefits (such as Personal
Independence Payment (PIP), Carer’s Allowance
(CA), Disability Living Allowance (DLA), Child Benefit,
New Style JSA, or New Style ESA), you will only get a
Migration Notice letter if you also receive one of the
benefits or tax credits listed above.
If You Receive a Migration Notice Letter
If you get a Migration Notice letter, you have three
months to make a claim for Universal Credit before
your current benefits or tax credits stop.
If you do not make a claim by the deadline on the
letter, your payments will end the day before that
deadline.
If You Haven’t Received a Migration Notice Letter
If you haven’t received a Migration Notice letter, you
do not need to do anything yet. You will get the letter
when it is your time to move over to Universal Credit.
If you are thinking about claiming Universal Credit
before you get a Migration Notice letter, please
contact our Housing & Community Lead, Paul Stuart.
Migration
Notice Letter
18
Tenancy Fraud
Tenancy Fraud and Subletting
of GCHA properties
Grove Community Housing
Association are committed to
tackling tenancy fraud to ensure
our properties are used to their full
potential by those designated to
reside within them.
Addressing tenancy fraud can only be
achieved with the support of our tenants
and the information we receive. If you
suspect that someone is committing tenancy
fraud or subletting their home to someone
else, please contact us immediately.
Tenancy Fraud has a major impact on all those
currently awaiting a new home. To report any
suspected Tenancy Fraud, please contact our
Housing & Community Lead, Paul Stuart on
028 9077 3330.
Complaints
How to make a complaint
Contact Housing & Community Lead,
Paul Stuart on 028 9077 3330 or
email housing@groveha.org.uk.
19
Domestic
abuse
Domestic abuse can take many forms
and can aect anyone
Domestic abuse can be broadly defined as
a pattern of threatening, violent or abusive
behaviours (including coercive or controlling
conduct) by a current or former intimate partner
or family member.
This behaviour may be psychological, virtual,
physical, verbal, sexual, financial or emotional in
nature and inflicted on anyone (irrespective of
age, ethnicity, religion, gender, gender identity,
sexual orientation or any form of disability).
No-one should be subjected to any form of
domestic abuse.
Remember, you are not to blame for any abuse
that is happening to you.
Sexual abuse
If you have been sexually assaulted you can
report this to the police directly who will arrange
for you to visit the Rowan.
The Rowan is a specialist regional Sexual
Assault Referral Centre which provides a range
of services for people who have been raped or
sexually assaulted.
Its services are available for men, women,
children and young people.
Alternatively you can also access the Rowan
directly via its contact number.
Children
Domestic abuse can have an impact on children
(including unborn children) which may not be
immediately obvious. Early intervention will
ensure that any impact is kept to a minimum.
It is police policy to share information with the local
Family and Child Care Manager where children
are resident or present at home at the time of a
domestic incident or where the victim is pregnant.
Support agencies
There are several organisations which can help
by oering emotional and practical support
24 Hour Free Phone
Domestic and Sexual Violence Helpline
Freephone Helpline 0808 802 1414
(free from all landlines and mobiles)
The 24 Hour Domestic and Sexual Violence
Helpline is available 24 hours, seven days
a week to all women and men aected by
domestic violence and sexual violence.
The Rowan
Freephone Helpline 0800 389 4424
(from all landlines only)
See ‘Sexual Abuse’ section for more information.
Victim Support
028 90 244 039
Victim Support NI helps people aected by crime.
It oers a free and confidential service, whether
or not a crime has been reported and regardless
of how long ago the event took place.
You can find out more about the warning signs of
Domestic Abuse here: www.psni.police.uk/crime/
domestic-abuse/domestic-abuse-behaviours/
20
How to report a Hate Crime
• Call the Police (PSNI) at 101 (non-emergency)
• Minicom number for hearing impaired: 028
9090 1246
• Online: Use the True Vision Reporting Form
(sent directly to PSNI)
• PSNI Hate Crime Advice & Information
• Contact Grove Community Housing
• Call us on 028 9077 3330 (oce hours)
• Out-of-hours emergencies: 0330 123 0341
• Visit our oce or email us
• In an emergency, call 999
• Anonymously: Call Crimestoppers
on 0800 555 111
If you’d prefer, a friend, family member, or
support worker can help you report.
What will Grove Community Housing do?
• Keep your report confidential
• Work closely with the PSNI and support groups
• Oer language or other support if needed
• Remove hateful grati from our properties
• Take hate crime seriously—any tenant found
guilty of a hate crime by the PSNI risks losing
their tenancy
Reporting hate crime helps the police spot
patterns, support victims, and prosecute
oenders. Even small reports make a big
dierence in keeping our community safe.
Let’s work together to keep Grove a friendly,
welcoming, and safe place for all!
No Place for Hate
at Grove!
Everyone at Grove Community Housing
deserves to feel safe and happy at home. We
stand together against hate in all its forms—no
one should be targeted for who they are.
What is a Hate Crime?
A hate crime is when someone is picked on,
bullied, or hurt because of their:
• Disability
• Race or background
• Religion or beliefs
• Sexual orientation or gender identity (LGBT)
• Political opinion
Why report Hate Crime?
Reporting hate crimes protects our community
and supports those aected. Even if you don’t
want to press charges, letting us or the police
know really helps. All reports are kept private.
21
PROMOTING
SAFE
AND CONNECTED COMMUNITIES
CONNECTED COMMUNITIES
We currently oer a Warm Space area in our
oce, Tuesday – Thursday from 9.30am to
4.30pm for all residents and members of the
community. Why not pop by for a cup of tea or
coee (hot chocolate for the kids) and enjoy the
warmth and comfort of our oce. There is some
great work underway locally by community
organisations oering various drop-in sessions
and help with essentials throughout the year.
We are delighted to have Marie Fennell from
North Belfast Advice Partnership based at
the oce. Marie has a vast knowledge of the
welfare benefit system and has been providing
this service since 2011. The main focus of
Marie’s role is to assist service users with benefit
entitlement and information. Marie also aids with
completing application forms. Marie’s highlights
of her job are being able to empower people
to apply and manage their benefits with her
advice and support. Marie takes great delight
when people receive good outcomes especially
when benefits have been identified which in
turn makes their life’s a lot easier. Should you
wish to arrange an appointment with Marie,
she is available during the drop-in Service on
Tuesday 9.30am – 12.30pm and from 9.30am
Wednesday & Thursday (Appointments only).
Please contact the oce for further information.
Did you know there’s a friendly Social
Supermarket (Food Bank) called “The Scullery”
right here in our community? Loughview
Community Action Partnership runs The Scullery
from Mount Vernon Community House on Shore
Road, and it’s here to support families across
North and Lower North Belfast with food and
everyday essentials when times are tough.
If you, or someone you know, could use a
little extra help, getting in touch is easy and
confidential. Simply speak to Marie from North
Belfast Advice Partnership at our Grove Housing
oce (Tuesday to Thursday), or have a chat with
Paul Stuart, our Housing & Community Lead.
They’ll help with any questions and can refer
you to The Scullery if needed.
Don’t hesitate to reach out—this is what your
community is all about!
Come On In:
Enjoy Our
Warm Space
and Get
Expert Support
and Advice!
22
Need a Hand with Groceries?
The Scullery is Here to Help!
Help a Neighbour:
Let’s Look Out for Each Other
When the weather turns harsh, it can be extra challenging for
some of our neighbours—especially those who are elderly, have
a disability, or are housebound. A quick check-in or a friendly
chat can make all the dierence and brighten someone’s day.
There are lots of little ways you can help:
• Pick up groceries or prescriptions if someone can’t get out
• Oer to take out rubbish bins or bring in post
• Check if they need anything from the shops
• Pop round for a friendly chat or a cup of tea
• Help clear a path or steps if it’s icy or slippery
Even the smallest gesture can mean a lot to someone.
Let’s keep our community warm, caring, and connected
—whatever the weather!
23
2524
TOP TIPS FOR FIRE
SAFETY AT HOME
HERE ARE TEN TOP TIPS FOR FIRE SAFETY AT HOME:
1. FIT A SMOKE ALARM AND TEST IT REGULARLY:
Smoke alarms are essential for early detection of
fires. Test them regularly and ensure they conform to
safety standards.
2. TAKE CARE WHEN COOKING:
Cooking-related fires are common, so always stay
attentive in the kitchen and keep flammable items
away from heat sources.
3. PLAN AN ESCAPE ROUTE:
Prepare and discuss an escape plan with your family,
and ensure everyone knows the best routes to exit
the home in case of a fire.
4. STORE MATCHES & ELECTRICAL ITEMS SAFELY:
Keep matches and electrical items away from children
and flammable materials to prevent accidents.
5. AVOID OVERLOADING ELECTRICAL OUTLETS:
Plugging too many appliances into one outlet can
lead to overheating and fire hazards, so distribute the
load across dierent outlets.
6. FIT A CARBON MONOXIDE DETECTOR:
If you have a gas boiler/appliance or an open fire or stove
make sure you have a carbon monoxide detector fitted.
7. ARRANGE A FIRE SAFETY CHECK:
Many Fire and Rescue Services oer fire safety
risk assessments, which can provide invaluable
insights into potential fire hazards in your home.
8. KEEP AN EYE ON HEATERS, STOVES & FIREPLACES:
Ensure that combustible materials are kept at a safe
distance from heat sources to prevent accidental fires.
9. QUIT SMOKING INDOORS:
Smoking is a common cause of fires, so consider quitting
or smoke outside to reduce the risk of fire in your home.
10. HAVE A FIRE EXTINGUISHER:
It’s advisable to have a fire extinguisher at home to
tackle small fires before they escalate. Make sure you
know how to use it safely.
BY FOLLOWING THESE TIPS, YOU CAN SIGNIFICANTLY
REDUCE THE RISK OF FIRE IN YOUR HOME AND ENSURE
THE SAFETY OF YOUR FAMILY AND PROPERTY.
CARBON MONOXIDE
KILLS! YOU CAN’T SEE IT,
TASTE IT, OR SMELL IT
BEDTIME CHECKLIST
You are more at risk from a fire when you are
asleep. So it’s a good idea to check your home
before you go to bed.
Close inside doors at night to stop fire
from spreading.
Turn o and unplug electrical appliances
unless they need to be left on
eg. Fridge/Freezer.
Check your cooker is turned o.
Don’t leave the washing machine on.
Turn heaters o and put up fireguards.
Put candles and cigarettes out properly.
Make sure that exits are kept clear.
Keep door and window keys where
everyone can find them.
IF A FIRE DEVELOPS IN YOUR
HOME, REMEMBER TO:
GET OUT, STAY OUT, AND
CALL THE FIRE BRIGADE OUT
New Text Message
Service from Grove
First Step: Repairs Updates
The first part of this new service is all about
repairs. When you report a repair and it’s sent to
a contractor, you’ll get a text message from us.
This message will include:
• The job number for your repair
• The contractor
• The date you should expect the work to be
done by
This means you won’t have to call us to find
out what’s going on—we’ll send the key details
straight to your phone.
Save this number
All messages will come from this number:
07418 347196
Please save it in your phone as “Grove” so you
know it’s from us. That way, when you get a
message, you’ll know it’s about your home and
not a scam or spam.
What’s next?
This is just the first phase of the new service.
We’re starting with repairs, but we hope to add
more updates in the future to keep you even
better informed.
Thanks to the Tenant Voice Group for helping
shape this idea—and thank you for being part of
the Grove community.
27
Your Tenant Voice Group has been working with Grove Community Housing Association to help
improve how we keep in touch with you. One of their suggestions was to make it easier for tenants
to know what’s happening with repairs. We listened—and now we’re starting a new text message
service to help with that.
Grove Community
HOUSING ASSOCIATION
Introducing Our Enhanced
Lettable Standard:
Your Feedback in Action!
At Grove Community Housing
Association (GCHA), we’re committed to
providing safe, clean, and secure homes
for all our tenants. We’re excited to
announce the launch of our new Lettable
Standard, which outlines exactly what
new tenants can expect from their new
home before they move in.
This enhanced standard directly
incorporates valuable feedback from
our Tenants Voice Group, ensuring that
our approach truly reflects the needs
and priorities of our residents.
What’s does this include?
All newly let homes will be safe, clean, and
secure, with all essential safety checks (gas,
electrical) completed. We’ve committed to
completing urgent repairs beforehand and,
where feasible, installing a shower over the
bath. For non-urgent repairs, our Housing &
Community Lead, will provide clear timeframes if
they are scheduled post-move to avoid delays.
Key information & support from GCHA:
We’ll provide you with a Tenant’s Handbook
(detailing repair reporting, maintenance
responsibilities, and contact information),
guidance on your heating system, access to
your home’s Energy Performance Certificate
(EPC), and a follow-up visit within six weeks to
ensure your satisfaction.
Your role in a smooth move:
We also highlight key responsibilities for new
tenants, such as identifying utility suppliers,
ensuring gas cooker installations are by Gas
Safe engineers, updating benefits, and seeking
GCHA permission for any property alterations.
Remember, properties are not generally
redecorated before move-in, but decorations
will be of an acceptable standard.
This new standard reflects our ongoing
commitment to transparency and tenant
satisfaction. We believe it will contribute to
a smoother and more positive moving
experience for everyone joining Grove
Community Housing Association.
26
Energy ecient
behaviour savings
Washing and drying
• Setting your washing machine to wash at 30
degrees rather than higher temperatures will
save around £10 a year on energy bills and
around 12kg of carbon dioxide.
• Setting your washing machine to wash at 30
degrees uses around 57% less electricity than
washing at higher temperatures.
• You can save on average £40 a year on your
electricity bill, and 50kg carbon dioxide in
emissions, by line drying clothes instead of
using a tumble dryer during the summer.
•
Only filling the kettle up with as much water as you
need could save around £8 in energy bills a year.
Thermostat
Your room thermostat switches your heating
system on and o according to the set
temperature. A common misconception is that
turning your thermostat up will heat up your
home quicker; but all that will do is heat your
home to a higher temperature at the same rate.
Insulation increases the speed your home heats
up as less heat is being lost through the building.
• Turning your central heating thermostat down
by 1 degree could save you £80 and 300kg of
carbon dioxide every year.
Switching it o
Avoiding standby and turning appliances o
when you’re not using them could save £40 and
up to 45kg of carbon dioxide ever year.
• Turning o your lights when you don’t need
them could save you around £14 on your
annual energy bills, and avoid 16kg of carbon
dioxide emissions a year.
Home appliances Cold appliances
•
The energy label for cold appliances has
rescaled; that means some of the appliances
have had their energy ratings changed. Make
sure you keep a look out for the new label that
has the UK flag and the word at the top.
• Check the new energy ratings when looking for
a new cold appliance. The new labels go from
A to G with A being the most energy ecient;
this means they will use less electricity, they will
be more sustainable and cost you less to run.
• When buying a new freezer, choosing a
E-rated freezer over a G-rated model will
save you around £25 in energy bills and 25kg
carbon dioxide a year.
• When buying a new fridge, choosing a D-rated
fridge over a G-rated model will save you
around £10 in energy bills and 11kg carbon
dioxide a year.
• When buying a new fridge freezer, choosing
a D-rated fridge freezer over a G-rated model
will save you around £30 in energy bills and
30kg carbon dioxide a year.
Wet appliances
• The energy label for most wet appliances has
rescaled; that means some of the appliances
have had their energy ratings changed. Make
sure you keep a look out for the new label
that has the UK flag and the word
at
the top. This new energy label applies to
dishwashers and washing machines. Tumble
driers are on a A+++-G scale, but are due to
be rescaled in late 2021.
• Check the new energy ratings when looking
for a new wet appliance. The new labels go
from A to G with A being the most energy
ecient; this means they will use less
electricity, costing you less to run. Tumble
drier labels go from A+++ to D, with A+++
being the most energy ecient.
• When buying a new washing machine,
choosing an A-rated washing machine over
a D-rated one could save you around £8 and
9kg carbon dioxide a year.
• Choosing a D-rated dishwasher over a
G-rated one could save you around £14 and
16kg carbon dioxide a year.
• Choosing an A+++ non-vented tumble dryer
over a A-rated one could save you around
£35 and 40kg carbon dioxide a year.
Home computing Computers
• Choosing a ptop over a desktop and reducing
standby could save up to £25 and 25kg of
carbon dioxide every year.
Tablets
• When turned on, tablets use on average 68%
less power than laptops.
Lighting
• In 2019, 47% of light bulbs in homes were
energy saving bulbs (combination of compact
fluorescent lamps and LEDs), 51% were
halogens and 3% were traditional incandescent
light bulbs.
•
LEDs are the most energy ecient bulbs you
can buy, followed by compact fluorescent lamps.
Whilst halogen bulbs can still be bought in the
UK, they have much lower eciencies than their
LED or other energy saving equivalents.
LEDs
• By replacing all the remaining standard
incandescent and halogen bulbs in your
home with energy saving LEDs, the average
household could save around £35 a year from
your energy bills, and 40kg of carbon dioxide
every year.
Electronics TV
• Choosing an F-rated 65”TV over a G-rated
65”TV could save you almost £25 and 30kg
carbon dioxide a year.
In general, smaller TVs use less energy. Choosing
a 32’’ LCD over a 42’’ LCD TV could save £15 and
16kg of carbon dioxide a year.
Water Showers
• You could save around £25 o their yearly gas
bills by replacing your inecient shower head
with a water ecient one .
• Spending one minute less in the shower each
day could save as much as £15 a year in the
average household.
Washing up
• Using a bowl to wash up rather than leaving the
hot tap running saves a lot of water; a typical 10
litre washing up bowl fills up in just 95 seconds.
Toilets
• By fitting a dual flush mechanism to an old
toilet, a four person household could save over
50,000 litres of water a year.
Electricity and behaviour
Householders can reduce their electricity bills
using the following tips:
Standby
By avoiding standby and turning o devices
when not in use, the average household could
save £40 o their annual electricity bill.
Lighting
Turning o your lights when you don’t need them
could save you around £14 a year.
LEDs are the most ecient lighting technology;
they are available for most types of light fittings.
Line-dry clothes
You can save on average £40 a year on your
electricity bill by line drying clothes instead of
using a tumble dryer during the summer.
Television
Choosing an F-rated 65”TV over a G-rated 65”TV
could save you almost £25 a year.
Fridge-freezer
When buying a new fridge freezer, choosing a
D-rated fridge freezer over a G-rated model will
save you around £30 in energy bills a year.
Tumble dryer
Choosing an A+++ tumble dryer over an A+ -rated
model could save you around £35 a year o your
energy bills.
28 29
LOUGHVIEW CAR PARK
LIGHTING UPGRADE
We are pleased to share with all Grove
residents, particularly those living in the
Loughview Apartments that the outdoor car park
lighting has been successfully upgraded just
in time for the festive season. This project was
completed shortly before Christmas, ensuring
improved visibility and safety for residents and
visitors alike during the darker winter evenings.
As part of the upgrade, an experienced
electrical contractor carried out the professional
installation of six brand-new LED streetlights
using the existing lamp posts. The enhanced
lighting now provides better illumination across
the car park, helping to create a safer and more
welcoming environment.
In addition to improved lighting quality, the new
LED fixtures are also a more environmentally
responsible choice. They consume significantly
less energy than the previous conventional
lighting system, supporting our ongoing
commitment to sustainability and reducing our
carbon footprint.
ROOF AND PATH
CLEANING UPDATE
Roof and Path Cleaning Programme
Recently, Grove Housing completed a cyclical
maintenance programme focused on cleaning
the roofs, gutters, and paths across our housing
stock. This eort, costing £90,333, aimed to
ensure our properties remain in good condition
and free from debris.
Tenant Feedback
Our tenants have noticed the improvements.
Here are a few comments:
We remain committed to regular maintenance to
enhance the safety and comfort of our tenants.
Thank you for your continued support.
BRIGHTER,
BOLDER, BETTER:
CHECK OUT OUR
NEW SIGNAGE
We’ve recently installed new signs at our
oce, thanks to the team at Sign Studio.
These modern signs, featuring our logo
and colours, make our oce easier to find
and brighten up York Road. Made from
high-quality materials, they’re built to last
and enhance our professional image.
We chose Sign Studio for their great
reputation and expertise. They worked
closely with us to bring our vision to life,
and the installation was smooth without
disrupting our work. The new signs also
include three EV charging panels.
We invite you to come see the new
look in person. A big thank you to Sign
Studio and everyone involved in this
project—we hope the improved signage
helps visitors, partners, and community
members find us more easily.
“The roof cleaning has
improved the appearance
of our home.”
“The paths are now
safer and cleaner.”
Grove Community
HOUSING ASSOCIATION
3130
Find the words in the grid by looking for them in all directions including backwards and diagonally.
Word Hunt at Grove!
ADAPTATIONS
ADVICE
BULKY WASTE
CARE
COMFORT
COMMUNITY
ENERGY SAVINGS
EVENTS
FIRE SAFETY
GROVE
HELPING HAND SERVICE
HOME SECURITY
HOUSING ASSOCIATION
INCLUSION
LETTABLE STANDARD
LIVING CONDITIONS
LOTTIES LOUNGE
MR G
MAINTENANCE
NEIGHBOUR
NEWSLETTER
PARTNERSHIP
SAFETY
SUPPORT
TEAM
TENANT
TENANT VOICE GROUP
THE SCULLERY
WARM SPACE
WELCOME
WELLBEING
YORK ROAD
GCHA is excited
to share our 2025
events calendar!
Connect with
neighbours and join
the fun. Follow us on
Facebook for updates.
Contact Details
Registered Oce
171 York Road, Belfast BT15 3HB
Telephone: (028) 9077 3330
Out of Hours Repairs Line
0330 1230 341
E-mail: info@groveha.org.uk
Website: www.groveha.org.uk
facebook.com/
grovecommunityhousing
Grove Community
HOUSING ASSOCIATION
USEFUL CONTACT NUMBERS
Gas emergency service if you smell gas 0800 002 001
Electricity supply faults 03457 643 643
Police Service of N Ireland – emergency 999
Police Service of N Ireland – non-emergency 101
Crimestoppers 0800 555 111
NI Water – emergency/flooding 03457 440 088
Housing Benefit 03448 920 902
Make the Call (Benefits Helpline) 0800 232 1271
Universal Credit 0800 012 1331
The Vine Centre - Benefits Advice 028 9035 1020
Housing Rights Service 028 9024 5460
Women’s Aid Helpline 0808 802 1414
City Council: Noise Hotline 028 9037 3006
Anti-social behaviour ocer 028 9027 0469
Reporting dog fouling 028 9027 0431
Waste collection 028 9027 0230
Phoenix Gas 03454 55 55 55
Firmus Energy 0800 032 4567
Power NI 03457 455 455
Budget Energy 0800 012 1177
Click Energy 0800 107 0732
Airtricity 08454 555555
Children’s Helpline 0800 1111
Nexus - Sexual Abuse Helpline 028 9032 6803
MacMillan Cancer Support 028 9070 8610
Lifeline (Northern Ireland) 0808 808 8000